Returns and Exchanges
How to Return
While we take pride in all of our Bobii London products, if you are not satisfied with your online purchase we are happy to assist you with a return. We gladly accept the return or exchange of unworn,unwashed or defective Bobii London merchandise for up to 21 days after the shipment date. Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method except for purchases made with a Bobii gift card. Bobii gift card purchases will be credited to an electronic merchandise return card. Merchandise must be returned with all original internal packing materials, boxes and containers with tags attached, liners intact and accompanied by the packing slip or invoice. Unfortunately clearance and or sale items, pierced jewelry, undergarments, lingerie, fragrances, lotions and items marked “final sale” or "special order items" on the website, tag or invoice are not returnable. Sale items may be exchanged for a different size or online credit. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable unless damaged during shipping.
Any items returned without all original packaging and tags are considered as used and nonreturnable and will be shipped back to you postage due. "Please do not return items in this condition".
We reserve the right to refuse any return we feel has been worn longer than trying on the garment, smelling of cleaning product, perfume or missing the proper packaging.
How do I return an item?
Contact Customer Care Support :
Request a return form be sure to include your invoice # and item# or #'s
for the merchandise you wish to return.
Print the Return Authorization Form & Or Shipping Label We Email .
Enclose your Return Authorization form in the return package with the item(s) you're sending back to us. If your order arrived in multiple packages and you want to return more than one item, you may be issued multiple shipping labels and Return Authorization forms. The return shipping fee for each shipping label used will be deducted from your refund. We suggest consolidating your return by using only one of the shipping labels and enclosing all printed Return Authorization forms into the package. If you do not wish to use the return shipping label we provide, you may send it back using your own tractable shipping method. We strongly suggest you insure your package if using an alternate shipping method since Bobii London is not responsible for returns that we do not receive.
Packing & Courier Service
Securely package the articles with the original internal packing materials, boxes and containers. Secure the shipping label on the package (covering up any old labels and UPC codes) and drop it off at your nearest US Post Office location. You may also leave it in your mailbox for local postal carrier pickup. "Again items are considered used and nonreturnable if all original packaging and tags are not included with your return"
NOTE: SOME SPECIAL ORDER ITEMS MAY BE EXCHANGED FOR DIFFERENT SIZE WHEN IN STOCK.